Important Information About Procedures for Opening a New Account. To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. What this means for you: When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver's license or other identifying documents. We may also obtain information about you from other sources, including identifying information that we may obtain while you visit this website.
PLEASE READ THE USER AGREEMENT, THEY CONTAIN IMPORTANT INFORMATION. WE WILL CONSIDER YOUR REQUEST FOR A TRANSFER USING THIS WEBSITE OR YOU OTHERWISE ACCESSING OR USING THIS WEBSITE TO MEAN THAT YOU AGREE TO THE USER AGREEMENT. IF YOU DO NOT AGREE, YOU SHOULD NOT REQUEST A TRANSFER OR ACCESS OR USE THIS WEBSITE.
You may use the Service to request the transfer of funds (a “Transfer”) to a designated recipient (a “Recipient”) located in another country, if that country is supported by LumoXchange. In order to use the Service must pay for the Transfer. You may do this by authorizing us to initiate an electronic transfer of funds from your bank account (your “Payment Transaction”). Your Payment Transaction must be in U.S. Dollars and come from a U.S. bank account that you own (your “Bank Account”). The amount of your Payment Transaction (your “Payment Amount”) will include the total amount to be transferred to the Recipient (the “Total to Recipient”), taking into consideration the relevant exchange rate, plus applicable fees and taxes. We will receive and hold your Payment Amount until the Total to Recipient has been picked up by the Recipient or deposited into an account of the Recipient. Transfers may not be completed until we have received final payment of your Payment Amount. We will not be considered to have received final payment until your bank can no longer return your Payment Transaction (typically two business days). We cannot recover funds from Recipients. Do not use the Service to transfer funds to a Recipient unless you are certain you will not want the funds back from the Recipient. Please carefully consider the risks of sending money to anyone that you do not know well. Sending money to strangers is risky.
In order to use the Service, you first must register and be approved. We may accept or reject your registration and your Transfer requests in our sole discretion from our place of business in Little Rock, Arkansas. You represent and warrant that:
You authorize us to store and use all the information you provide and to make inquiries of third parties as we deem necessary to verify your identity, to validate your access to your Bank Account and the sufficiency of your funds therein, to validate your Transfer requests, to complete your Transfers and for other lawful purposes. We may monitor and record your access to and use of the Service, including the information you provide in connection therewith, and we may store all such information for purposes of facilitating future Transfers and for other lawful purposes.
If your registration is approved, your access privileges to this web site will be temporary, non-exclusive, non-transferable and revocable. We may terminate or suspend your access without cause or notice at any time and we may exercise any and all other rights and remedies available at law or in equity.
You are solely responsible for the accuracy of all information you provide in connection with use of the Service and making Transfer requests. If you provide inaccurate information, you may lose the amount of your Transfer in certain circumstances.
We may impose limits on your use of the Service. Our current basic limits are as follows:
|Limit per Transaction||24 Hour Limit||30 Day Limit||180 Day Limit|
|*We may require a copy of a government issued ID|
|**We may require proof of income, social security number and additional information|
Additional undisclosed limits may apply for security reasons. We may also, in our sole and absolute discretion and without advance notice, refuse any Transfer request, even a request under our applicable limits. Transfers may also be delayed or cancelled if we are unable to verify information relevant to the Transfer, if we believe the Transfer or your Payment Transaction is unauthorized or suspicious, if we believe we are required to do so by applicable law, regulation or order or in order to prevent a loss to you or to us. In some situations, sanctions administered by various government authorities may restrict Transfers based on the identity or location of your Recipient or other factors. Once your Transfer request has been received, we generally do not allow changes to the Transfer (although you may have a right to cancel in certain circumstances).
LumoXchange works with local banks, money exchange houses, and others in other countries to pay funds out to Recipients and/or to accept credits to Recipient’s accounts (“Payout Providers”). Disbursement methods may vary by Payout Provider. If Transfers are disbursed via credit to an account (at your selection or the Recipient’s choice), additional terms, conditions and fees may apply to that account. We are not responsible for the acts or omissions of any Payout Provider, including improper posting by that Payout Provider. You agree that credits to accounts may be completed in reliance on the account number provided by you or the Recipient, regardless of whether the name on the account matches the Recipient. Information regarding the location, availability, and hours of Payout Providers is provided based on information provided to LumoXchange by the Payout Providers and is subject to change. We are not responsible for inaccurate or incomplete information about Payout Providers. You acknowledge and agree that Recipients may be required to provide a transfer confirmation number or other information and to prove their identity in the manner required by the Payout Provider before the Payout Provider pays the Recipient. If a Recipient cannot provide the correct transfer confirmation number or information or verify their identity, your Transfer to them may not be completed. You agree that your Recipient is your agent for purposes of completing the Transfer. Neither we nor LumoXchange is responsible for a Payout Provider’s actions in honoring a Recipient’s requests or instructions related to a Transfer.
Neither we nor LumoXchange guarantee that Transfers will be completed within a specific time or by a specific date (you may, however, have certain error resolution rights for Transfers that are not completed in a timely manner). Although you will receive a disclosure of the date when your Transfer may be available to the Recipient, there are circumstances beyond our control and other circumstances that may cause the Transfer not to be completed by that date.
Although we will send an email and/or text message to notify the Recipient that the Transfer has been processed, you are solely responsible for all other communications with your Recipients about Transfers.
Details for your Payment Transactions will be listed on your Bank Account statements. We will provide you an electronic transfer confirmation and payment receipt for each Transfer. Please retain a copy of each transfer confirmation and payment receipt for your records. We will not send you a periodic statement listing your Transfers.
You have the right to cancel a Transfer and obtain a refund of all funds paid to us, including any fees. In order to cancel, you must contact us at firstname.lastname@example.org or 1-877-629-2744 within 30 minutes of payment for the Transfer. (For this purpose, payment occurs when we receive your authorization to initiate your Payment Transaction from your Bank Account.) When you contact us, you must provide us with information to help us identify the Transfer you wish to cancel, including the amount and location where the funds were sent. We will refund your money within three business days of your request to cancel a transfer as long as the funds have not already been picked up or deposited into a Recipient’s account.
In some cases we may permit you to cancel a Transfer more than 30 minutes after payment (an “Other Cancellation”). We are not obligated to permit Other Cancellations and will not permit Other Cancellations if the transfer has already been picked up or deposited into a Recipient’s account. If we cancel the Transfer, we will refund your money reasonably promptly (generally, within 30 days).
In some cases, we may not be able to complete a Transfer, a Transfer may be rejected or returned to us or a Transfer may not be picked up by the Recipient within a certain amount of time that we establish (collectively, “Incomplete Transfers”). In these cases, we will refund your money reasonably promptly (generally, within 30 days), except as otherwise required by applicable law.
Refunds may be made by ACH transfer to your Bank Account in U.S. Dollars. We are not responsible for the acts or omissions of the Financial Institution holding your Bank Account, including improper posting by them. If permitted by applicable law, we may deduct all relevant fees and taxes from your refund. Unless otherwise required by applicable law: (i) we are not required to adjust refunds to account for changes in exchange rates since the date of your Transfer request; and (ii) if an Incomplete Transfer is returned to us in a foreign currency, we may convert those funds to U.S. Dollars at an exchange rate we select in good faith, which may not be as favorable as the original exchange rate.
If you think there has been an error or problem with a Transfer:
You must contact us within 180 days of the date we told you that funds would be made available to the Recipient. When you do, please tell us:
We will determine whether an error occurred within 90 days after you contact us and we will correct any error promptly. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of any documents we used in our investigation.
ALL QUESTIONS ABOUT PAYMENT TRANSACTIONS INITIATED VIA THE SERVICE MUST BE DIRECTED TO US, AND NOT TO THE FINANCIAL INSTITUTION WHERE YOU HAVE YOUR BANK ACCOUNT. We are responsible for the Service offered at this web site and for resolving any errors in Payment Transactions made with your login information.
We will not send you a periodic statement listing Payment Transactions. The transactions will appear only on the statement issued by the financial institution holding your Bank Account. PRINT AND SAVE THE transfer confirmationS and payment receiptS YOU ARE GIVEN WHEN YOU USE OUR SERVICE, AND CHECK THEM AGAINST THE ACCOUNT STATEMENT YOU RECEIVE FROM YOUR FINANCIAL INSTITUTION. If you have any questions about one of these transactions:
IF YOUR LOGIN INFORMATION IS LOST OR STOLEN, NOTIFY US AT ONCE by calling or writing to us at telephone number and address above.
Tell us AT ONCE if you believe your login information has been lost or stolen, or if you believe that an electronic fund transfer has been made without your permission. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your Bank Account (plus your maximum overdraft line of credit). If you tell us within 4 business days after you learn of the loss or theft of your login information, you can lose no more than $50 if someone used your login information without your permission.
If you do NOT tell us within 4 business days after you learn of the loss or theft of your login information, and we can prove we could have stopped someone from using your login information without your permission if you had told us, you could lose as much as $500.
Also, if your Bank Account statement shows Payment Transactions that you did not make, tell us at once. If you do not tell us within 90 days after the statement was mailed to you, you may not get back any money you lost after the 90 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.
If you believe your log in information has been lost or stolen:
We may provide information about you and your Transfers to government authorities as permitted or required by law. We use reasonable efforts to comply with applicable U.S. and international sanctions relevant to your Transfers. Among other things, this means we may place a hold on your funds and Transfers in certain circumstances. We may cooperate with law enforcement to the fullest extent allowed by law.
We reserve the right at any time, and from time to time, to modify or discontinue the Service without advance notice. We may unilaterally change these Terms at any time. This includes modifications, deletions and the addition of new provisions, including non-financial provisions (for example, we may add provisions relating to your or our enforcement rights and to the resolution of claims and disputes). If we make changes, we will give you if and as required by law. Unless we explain otherwise in a change in terms notice, changes will be automatically effective on the date we specify and without the necessity of any further assent on your part. If you disagree with a change you should stop using the Service. You can review the most current version of these Terms at any time by reviewing this website. If you use the Service after the effective date of any change, you shall be deemed to have accepted that change. You have no right to change these Terms.
The Service, including but not limited to the content of this website, text, graphics, links, buttons, logos, and images, as well the copyrights, trademarks, service marks, logos, and product and service names used in connection with the Service are owned exclusively by us and/or LumoXchange (the "Intellectual Property"). You agree not to display, use, copy, or modify the Intellectual Property in any manner. You are authorized solely to view and retain a copy of the pages of this website for your own personal, non-commercial use. You agree not to remove or alter any author, trademark or other proprietary notice or legend displayed on this website (or printed pages thereof). You agree not to infringe or misappropriate our, LumoXchange’s or any third party’s copyright, patent, trademark, trade secret or other intellectual property rights, or rights of publicity or privacy.
THIS SITE MAY CONTAIN LINKS TO WEB SITES CONTROLLED OR OFFERED BY THIRD PARTIES. WE DISCLAIM LIABILITY FOR ANY AND ALL INFORMATION, MATERIALS, PRODUCTS AND SERVICES OFFERED OR ADVERTISED AT ANY THIRD PARTY SITE LINKED TO THIS SITE. BY CREATING A LINK TO A THIRD PARTY SITE, WE DO NOT ENDORSE OR RECOMMEND ANY PRODUCTS OR SERVICES OFFERED OR ADVERTISED ON THE OTHER SITE NOR DO WE WARRANT THAT ANY INFORMATION CONTAINED ON THE OTHER SITE IS ACCURATE OR COMPLETE. WE DISCLAIM ANY AND ALL RESPONSIBILITY FOR: (i) THE INFORMATION CONTAINED AT ANY THIRD PARTY SITE; AND (ii) THE PRODUCTS OR SERVICES OFFERED OR ADVERTISED AT ANY THIRD PARTY SITE. THIRD PARTIES MAY HAVE PRIVACY POLICIES DIFFERENT FROM OURS AND THIRD PARTY WEB SITES MAY PROVIDE LESS SECURITY THAN OUR WEBSITE.
NEITHER WE NOR LUMOXCHANGE GUARANTEE THE CONFIDENTIALITY OF TRANSMISSIONS OVER THE INTERNET. NEITHER WE NOR LUMOXCHANGE GUARANTEE THAT THIS WEBSITE WILL OPERATE IN A MANNER THAT IS 100% SECURE. IT IS UP TO YOU TO TAKE ANY AND ALL PRECAUTIONS TO ENSURE THAT WHAT YOU ACCESS AND USE FROM THIS SITE IS FREE OF ITEMS OF A DESTRUCTIVE NATURE SUCH AS VIRUSES, WORMS AND TROJAN HORSES. NEITHER WE NOR LUMOXCHANGE ARE RESPONSIBLE FOR MATTERS OUTSIDE OF OUR CONTROL, INCLUDING TECHNICAL, HARDWARE, OR SOFTWARE FAILURES OF ANY KIND, NETWORK CONNECTIONS, LOST, INCOMPLETE, GARBLED, OR DELAYED COMMUNICATIONS OR DATA TRANSMISSIONS, INCORRECT INFORMATION THAT YOU PROVIDE, ANY RECIPIENT’S OBLIGATIONS TO YOU, OR ANY ACTS OR OMISSIONS OF THE RECIPIENT OR ANY PERSON OR ENTITY ACTING ON BEHALF OF THE RECIPIENT. YOU AGREE THAT NEITHER WE NOR LUMOXCHANGE ARE LIABLE FOR HONORING THE REQUESTS OR INSTRUCTIONS OF YOUR RECIPIENTS.
If we do not initiate the Payment Transaction from your Bank Account on time or in the correct amount according to our agreement with you, we may be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance: (1) if, through no fault of ours, you do not have enough money in your Bank Account to cover the Payment Amount; (2) if the Payment Transaction would go over the credit limit on your overdraft line; (3) if the Service or this web site is not working properly and you knew about the breakdown when you started the transfer; (4) if circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken; or (5) if these Terms provide otherwise. As noted above, we reserve the right to reject Transfer Requests. If we do, we are not required to complete your Payment Transaction.
You agree to indemnify, defend and hold us, LumoXchange, and our respective service providers, affiliates, officers, directors, agents, and employees harmless from and against any claim or demand made by: (i) any third party which arises out of or relates to your Transfers, your access to or use of the Service, your breach of these Terms, or your violation of any that third party’s rights; (ii) your Recipients. We reserve the right to assume exclusive control of the defense of any claim or demand referenced in this paragraph.
EXCEPT AS OTHERWISE REQUIRED BY LAW, IN NO EVENT WILL WE, LumoXchange, OR our respective service providers, affiliates, officers, directors, agents OR employees BE LIABLE FOR LOSSES, COSTS, EXPENSES OR DAMAGES IN EXCESS OF $500 PLUS THE TRANSACTION AMOUNT AND FEES WHICH RELATE TO OR ARISE OUT OF YOUR TRANSFERS, YOUR USE OF THE SERVICE OR ACCESS TO THIS WEBSITE, YOUR INABILITY TO USE OR ACCESS THE SERVICE OR THIS WEBSITE, ANY ERRORS IN THE CONTENT OF INFORMATION AVAILABLE ON THIS WEBSITE, ANY COMPUTER VIRUS OR OTHER HARMFUL CODE THAT MAY IMPACT YOU OR YOUR SYSTEMS, ANY OTHER FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, OR DELAY RELATING TO THE TRANSFERS, THE SERVICE OR THIS WEBSITE, OR ANY COMMUNICATION OR SYSTEM FAILURE. THESE LIMITATIONS APPLY REGARDLESS OF THE CHARACTER OF THE DAMAGES (WHETHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, LOST PROFITS, OR LOST SAVINGS), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE FORM OF ACTION, WHETHER ARISING IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO SUCH EXCLUSIONS MAY NOT APPLY TO YOU. HOWEVER, SUCH EXCLUSIONS SHALL BE ENFORCEABLE TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. Regardless of any law, rule or regulation to the contrary, any claim arising out of or related to your use of or access to this website must be filed within one year after the claim arose or be forever barred.
You agree, by providing your phone number and registering for the Service, that we may contact you by telephone or text message at the number you provide for the purpose of processing your [transaction]. You acknowledge and agree that you are enrolling to receive automated text messages. If you initiate multiple transactions, you may receive multiple messages from us because your confirmation is needed for each transaction. YOUR SERVICE PROVIDER’S MESSAGE AND DATA RATES MAY APPLY IN CONNECTION WITH THE SERVICE.
By registering for the Service and providing your phone number, you acknowledge and certify: (i) you are the account holder for the phone number you provide or (ii) if a third-party’s number, you have the proper authorization and permission from the third party account holder to use such phone number in connection with the Service. We reserve the right to terminate your use of the Service without notice in the event of unauthorized or fraudulent use of a phone number, whether actual or suspected.
If you have any problems using the service, you should contact LumoXchange Support at 1-877-629-2744 or email@example.com Any notice of legal claim or other process pursuant to this Agreement shall be delivered via email to firstname.lastname@example.org or via post to:
417 Main St, Suite 326-7,
Little Rock AR, 72201
Attn: Customer Support
For complaints, contact: