Privacy Policy

LumoXchange, LLC. a Delaware corporation, is serious about protecting your privacy. This Privacy Promise (“Policy”) covers how LumoXchange collects and uses the personal information you provide on our website and in conjunction with any of the services hosted at www.LumoXchange.com (“Service” and “Website”), including money transfer services accessed by any internet enabled device. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

The Policy was last updated on May 21st, 2017.

This Policy explains what personal information we collect about you, with whom we share it, and how you can elect in certain situations to not share information with third parties. “Personal Information” refers to information such as name and email that can be used to identify you individually.

We may amend this Policy at any time, and whenever we do so we will notify you by posting a revised version on the Website. If, however, we plan to make a material change in the way we collect, use or store your personal information, we will provide prior notice on our website, and by email. You will then have the chance to decide whether or not we will use or disclose your information in that new manner, whether though an “opt-out” procedure or by ending your relationship with us. Such changes will become effective, at the earliest, 30 days after the date of the email notifications.

We ask that minors refrain from using our Service or submitting any personal information to us. Minors (those under the age of 18 years) are not eligible to use our Service.

If you have questions or concerns regarding this Policy, you should contact us.

Information We Collect

We will collect the following information about you, which may include non-public personal information:

  • Information you give us in the course of using the Service, such as your name, address, e-mail address, and telephone number. We may also collect certain sensitive information from you, such as your bank account number, credit card number, date of birth and all or part of your social security number.
  • Third party personal information you provide in order for us to facilitate funds transfers, such as your recipient's full name, physical address, email address, and phone number. However, we will not contact your recipients except as instructed by you or as required to complete a transaction.
  • Information about your usage of the Service, including your transaction history, and how and to whom you use the Service to send or receive money;
  • Information that we lawfully obtain from third parties, such as identity verification services, electronic database services, and credit reporting agencies;
  • Information that we indirectly obtain from you, such as information about the hardware and software you use when accessing the Service, your IP address, and the pages you access on this website, and other websites that you visit prior to accessing the Service.

Financial Information We may collect personal financial information from our users, including

  • Account balances
  • Payment history
  • Transaction history
  • Credit scores
  • Overdraft history

We may also use “cookies” to track your use of the Website. A cookie is a small data file that we may place on your computer to identify you when you return to the Website. You are free to decline our cookies if your browser permits, but doing so may interfere with your use of the Service. The information we store in the cookie is not Personal Information but a number that we generate and could not be used to lookup a user's Personal Information without certain of our proprietary software.

The use of cookies by our partners, affiliates, and service providers is not covered by our privacy statement. We do not have access or control over these cookies. Our partners, affiliates, and service providers use cookies to make it easier for you to use our site.

Why We Collect Information

We collect Personal and Non-Personal information for the following purposes:

  • To process your transactions.
  • To verify your identity.
  • To collect payment for your use of the Service.
  • To troubleshoot problems with the Service.
  • To comply with applicable laws and regulations, such as those relating to “know-your-customer,” and anti-money laundering requirements.
  • To detect and prevent fraud and other illegal uses of the Service.
  • To send you marketing notices, service updates, and promotional offers
  • To collect survey information that will be used to monitor or improve the use of our Service and overall customer satisfaction.

We will retain your information for as long as your account is active or as needed to provide you Service. If you wish to cancel your account or request that we no longer use your information to provide you Service contact customer service. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

How We Share Information With Others

We do not sell or rent the information we collect to third parties for their promotional purposes. Nevertheless, we may share information about you (including nonpublic, personal information) with:

  • Third-party service providers under contract with LumoXchange that help us with our business operations, such as transaction processing, fraud prevention, and marketing. These third parties are prohibited from using your information for their own separate business purposes. These companies are authorized to use your personal information only as necessary to provide these services to us.
  • In the event of the sale, acquisition or merger of some or all of our assets, your personal information might be a part of the transferred assets. We shall notify you in the event of such an occurrence, as well as any choices you may have regarding your personal information, by placing a notice on our website.
  • Law enforcement, government officials or other third parties, but only
    1. in connection with a formal request, subpoena, court order, or similar legal procedure; and,
    2. when we believe in good faith that disclosure is necessary to comply with the law, prevent physical harm or financial loss, report suspected illegal activity, or to investigate violations of our User Agreement.

The transactions facilitated on our Site are encrypted to be processed by financial institutions in carrying out your transfer instructions. Those financial institutions and their privacy policies and terms will be identified for you at the time you place an order for Services through our Website. You should review those policies and terms carefully when you enter any bank or credit card information. We may collect other information related to your transactions and your account with us, including: identifiers that correspond to your account with other financial institutions, and other non-financial details such as the parties to the transaction, transaction amounts, and service details and fees.

Your Rights

Federal and state laws allow you to restrict the sharing of your personal information in certain instances. However, these laws also state that you cannot restrict all types of sharing. You will always have the following choices regarding the information we collect, which you may exercise by logging in to our Website, or by contacting us at support@lumoxchange.com, unless otherwise noted:

  • You may update, correct, or remove certain personal information that you provide to us.
  • You may unsubscribe from our promotional emails at any time by following the unsubscribe instructions included at the bottom of each email.
  • You may choose to limit integration with your social media accounts to our Website. Some sections of our websites and services might use social media plug-ins, such as the Facebook “Like” button, as a way to interact with our customers online. By using those tools on our websites or services, you could be allowing your activities to be tracked by the social media provider for marketing or other purposes, in which case we cannot guarantee that your information and activities will be handled in accordance with this Privacy Policy.
  • You may opt out of future disclosures of your personal information to third parties. When you order our services, you agree to the information collection activities described in this policy with respect to processing transactions. However, with respect to our other activities, such as marketing our services, you may contact us at any time to stop the disclosure of your personal information to third parties.
  • You may refrain from engaging with third party advertising or marketing services outside of our websites and services. If you interact with and provide your personal information to a third party promotion service or social media site that leads you to our websites or services, we can make no representations as to how your information is handled before it reaches us. It is your responsibility to be aware of the policies of such services, and to choose whether and how to share your personal information accordingly.

If you visit our site or service using a browser with “Do Not Track” settings, we cannot guarantee that our data collection practices and those of our partners will accommodate your preferences.

Security

We employ industry accepted standards in protecting the information you submit to us on our Website. We have put in place SSL [Secure Socket Layer] encryption technology to protect your sensitive information transmitted through our Website. We also require a username and password from each user who wants to access their information on our Website. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

Choices You Can Make About Our Use Of Your Information

Federal and state laws allow you to restrict the sharing of your personal information in certain instances. However, these laws also state that you cannot restrict all types of sharing. Because we have chosen to refrain from certain types of data sharing, the only type of sharing of your personal information that you may restrict is as follows:

Complaints

If you have a complaint, contact LumoXchange Customer Service, on-line; by phone (501) 476-6330; or by email at privacy@lumoxchange.com.

Contact

You can contact us with any questions or concerns at:

LumoXchange LLC
417 Main St., Suite 326-7
Little Rock, AR

Email: privacy@lumoxchange.com

Phone: (501) 476-6330